Terms of Service

Welcome to BPMN AI. These Terms of Service govern your use of our website and services. By accessing or using BPMN AI, you agree to be bound by these Terms and our Privacy Policy.

"BPMN AI" refers to our BPMN diagram generation and collaboration platform.

"Service" refers to the applications, features, websites, and other services provided by BPMN AI.

"User" refers to individuals who register for and use our Services.

To use certain features of our Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your password and for all activities that occur under your account. You agree to immediately notify BPMN AI of any unauthorized use of your account.

BPMN AI offers various subscription plans with different features and pricing. By selecting a paid subscription, you agree to pay the subscription fees as described at the time of purchase.

Subscription fees are billed in advance on a monthly or annual basis. All payments are non-refundable except as required by law or as explicitly stated in these Terms.

5.1 Our Content

All content, features, and functionality of the Service, including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof, are owned by Adisa Technologies FZE, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Your Content

You retain ownership of any intellectual property rights that you hold in content you upload to the Service. By uploading content, you grant Adisa Technologies FZE a non-exclusive, royalty-free license to use, reproduce, and display your content solely as necessary to provide and improve the Service.

5.3 Publicity Rights

You grant Adisa Technologies FZE the right to identify you as a customer and to use your company name in marketing materials, customer lists, and on the bpmnai.com website. You may revoke this permission at any time by emailing support@bpmnai.com.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon or violate our intellectual property rights or those of others
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Engage in any activity that could disable, overburden, or impair the Service
• Use any robot, spider, or other automatic device to access the Service
• Collect or harvest any information from the Service

We collect and process personal data as described in our Privacy Policy. By using our Service, you consent to such processing and you represent that all information you provide is accurate.

We target 99.5% uptime for the Service, measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance via email to registered users. This target is a goal, not a guarantee, and does not create any right to credits or refunds.

We retain your data for as long as your account is active. Upon account deletion, we will remove your personal data and process diagrams within ninety (90) days, except where retention is required by law. You may request data export or deletion at any time by contacting support@bpmnai.com.

(a) The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, including DIFC Law No. 6 of 2005 (Implied Terms in Contracts and Unfair Terms Law), BPMN AI expressly disclaims all conditions, warranties, and other terms, whether express or implied, including any implied terms relating to satisfactory quality, fitness for a particular purpose, and reasonable care and skill.

(b) Without limiting the generality of the foregoing, BPMN AI does not warrant or represent that: (i) the Service will be uninterrupted, timely, secure, or free from errors or defects; (ii) the results obtained from the use of the Service, including any BPMN diagrams generated by the AI features, will be accurate, complete, or reliable; or (iii) any defects in the Service will be corrected within any particular timeframe.

(c) No information or advice, whether oral or written, obtained by the User from BPMN AI or through the Service shall create any warranty or representation not expressly set out in these Terms.

(d) The User acknowledges that BPMN diagrams generated by the Service are produced by artificial intelligence and may contain errors, omissions, or structural inaccuracies. The User is solely responsible for reviewing, validating, and approving any output before relying upon it for compliance, governance, or operational purposes.

(e) Nothing in this clause shall exclude or limit any warranty or liability that cannot be excluded or limited under applicable law, including DIFC law.

(a) Subject to clause (e) below, BPMN AI shall not be liable to the User, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any: (i) loss of profits, revenue, or anticipated savings; (ii) loss of business opportunity or goodwill; (iii) loss of or corruption to data; or (iv) any indirect, special, or consequential loss or damage, howsoever arising, even if BPMN AI has been advised of the possibility of such loss or damage.

(b) Subject to clause (e) below, the total aggregate liability of BPMN AI to the User in respect of all claims arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (i) the total fees paid by the User to BPMN AI during the twelve (12) month period immediately preceding the event giving rise to the claim; or (ii) one hundred United States Dollars (US $100).

(c) The User acknowledges that the fees payable under these Terms have been calculated on the basis of the limitations and exclusions of liability set out in this clause, and that such limitations and exclusions represent a reasonable allocation of risk between the parties.

(d) Each sub-clause of this clause operates separately. If any part is held to be unreasonable or unenforceable, the remaining sub-clauses shall continue to apply to the fullest extent permitted by law.

(e) Nothing in these Terms shall exclude or limit liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under DIFC law.

BPMN AI shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic or epidemic, war, terrorism, civil unrest, government action or regulation, power failure, internet or telecommunications failure, failure of third-party hosting or cloud infrastructure providers, cyberattack, or denial-of-service attack. In the event of a force majeure event continuing for more than thirty (30) consecutive days, either party may terminate these Terms by giving written notice to the other party.

We reserve the right to modify the Service. Material changes will be communicated at least thirty (30) days in advance via email or in-app notification. Continued use after notification constitutes acceptance.

Adisa Technologies FZE reserves the right to terminate your access to all or part of the Service at any time, with or without cause, with or without notice.

These Terms shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC), which are based on common law principles. The parties expressly agree to submit to the exclusive jurisdiction of the DIFC Courts in accordance with Article 14(B) of DIFC Law No. 2 of 2025.

Any dispute arising from or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation for a period of thirty (30) days. If unresolved, the dispute shall be submitted to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts, Dubai, United Arab Emirates. For claims up to 500,000 AED, disputes may be referred to the DIFC Small Claims Tribunal.

Adisa Technologies FZE reserves the right to modify these Terms at any time. If we make changes, we will provide notice by revising the date at the top of these Terms and, in some cases, providing additional notification.

If you have any questions about these Terms, please contact us at info@bpmnai.com.